Our Refund Policy

Refund Policy

We are committed to ensuring your satisfaction with every purchase. To help you understand our refund process, please carefully review the following policy:

Refund Window

Refunds can be requested within 2 days from the date of purchase.

Proof of Purchase

To qualify for a refund, you must provide the original receipt or proof of purchase.

Eligibility

  • Refunds are applicable only to items that remain in their original, unused, and undamaged condition.

  • Refunds will not be issued for items purchased in the wrong size. Please consult the size chart before purchasing.

Excluding Shipping Fees

Refunds will exclude any shipping or handling fees applied during the initial purchase.

Processing Time

Refunds will be processed within 3 to 5 working days from the date we receive the returned item.

Payment Method

Refunds will be issued using the same payment method as the original purchase:

  • For credit card payments, the refund will be credited back to the same card.

  • For alternative payment methods, the refund will be processed accordingly.

Condition of Items

Returned items must:

  • Be enclosed in their original packaging.

  • Be maintained in their initial condition. Items showing signs of use, wear, or damage may result in a reduced refund amount or a denial of the refund request.

Refund Process

To initiate a refund, follow these steps:

  1. Contact Customer Support: Reach out to us within 2 days of your purchase to formally request a refund.

  2. Provide Proof of Purchase: Submit the original receipt or proof of purchase.

  3. Follow Guidance: Adhere to the return instructions provided by our customer support team.

Cash Refunds Not Offered

We do not offer cash refunds. All refunds will be processed through the payment method used for the original transaction. This ensures transparency and accuracy in our financial processes.

Contact Information

For any inquiries or assistance during the refund process, please contact us via:

  • Email: [frannexngugi@gmail.com]

  • Call/WhatsApp: +254794733968

Additional Conditions

Refunds are subject to our discretion and may be declined if the returned item does not meet the outlined criteria.

We value your understanding of our refund policy. If you have any concerns or need further clarification, do not hesitate to contact our dedicated customer support team.